Wow! The fact that I can’t pause my own account is ridiculous.Īlso, they should have some sort of inbox imbedded on their site like social media does, so If a prospect or purchaser has questions, or wants to book an appointment right from the site, they can inbox the merchant. I’ve been trying to pause my account for a week now, and they have not returned my calls or nothing! But they’ll answer and return your call right way when you are in the process of creating a campaign with them! And now. Tale a class on it, will cost less than selling a voucher to only one or two customers (for me about $150 chunk they take PER SALE.)įIRST- When I first started using GROUPON, I was getting a lot of customers! That much I’ll give them. Save yourself the headache and get social media savvy instead. Nothing worse than someone demanding more than their coupon covers next to your actual customer paying full price. Build what you can and stop before they ruin your rep. My recommendation? Use for a couple months max. They won’t return because they are groupons customers not yours. What I’ve learned is no matter how nice, comfortable, upscale what you provide is, Groupon will always devalue it, then add an additional discount on top. So you basically end up working for free! Two customer have had to be escorted out by the police and I’m told they’re still able to move on and keep buying vouchers! When you try to edit the fine print I found Groupon removed it without my approval!

They are entitled because they already “paid” you, rude, late, often don’t even tip for the hugely discounted service. Low quality customers looking for best for the least $$ (which is to be expected I guess) The issue is there is NO vetting the person coming into your business, unlike other corps where you can give the customer a rating for unpleasant experiences, they can simply go on to the next business and purchase another Groupon to go terrorize someone else. They let just about anyone purchase on their site.

Groupon merchant center sign in